Patient Resources

Online Bill Pay

To provide convenience to our patients, we have multiple options for them to make a payment. Not only do we accept traditional forms of payment, but we also provide a secure and convenient way to pay your bill from anywhere.

Online Bill Pay >>

Appointments

We see patients by appointment Monday through Friday from 8 am to 5 pm. Same day appointments are available if necessary. Please notify us within 48 hours of your scheduled appointment if you must cancel. Be sure to bring any x-rays and/or test results that may be helpful to our physicians.

Online Appointment Requests >>

Please bring your insurance information to the first visit and at any time there is a change in insurance. If we do not participate in your health plan, you may be eligible for out-of-network benefits.

Telephone Calls

Our telephone is answered 24 hours a day. Calls received after office hours are answered by an answering service. Calls are returned as quickly as possible.

Prescription Refills

Call our office in advance for prescription refills. At the end of the day, all requests are forwarded to the pharmacy. Your physician may want to review your chart before prescribing more medication, so please call during office hours.

Preparing for Your Appointment

We see patients by appointment Monday through Friday from 8 am to 5 pm. Same day appointments are available, if necessary. Please notify us within 48 hours of your scheduled appointment if you must cancel.

About Your Visit

Please bring your insurance information to the first visit or any time there is a change in insurance. If we do not participate in your health plan, you may be eligible for out-of-network benefits. Be sure to bring any medical reports and/or test results that may be helpful towards your evaluation.

Please prepare for your appointment by bringing:

• Picture ID
• Health Insurance Card
• A friend or family member to take notes or help with questions
• A list of all medications you are taking
• A list of your questions
• Results of any tests including CTs, MRIs, sleep study, etc.
• Copies of medical records related to your diagnosis

Billing and Insurance Information

Professional Fees

Co-payments, unmet deductibles, and payment for services not covered by your health plan are due at the time services are provided. For your convenience, we accept checks and all major credit cards. We offer CareCredit, Click here to complete the application.

If you have any questions regarding fees or if you need to make special payment arrangements, please speak with our office manager.

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Health Plans

There are many different types of health insurance coverage. Your responsibilities as a patient depend on the contract between you and your insurance company and whether or not Dallas ENT – Head & Neck Surgery Center has a contract with your insurance company. Dallas ENT – Head & Neck Surgery Center has contracts with many but not all insurance companies. Please check your provider manual to make sure our physicians are included. Below is an alphabetical listing of insurance companies with which Dallas ENT – Head & Neck Surgery Center currently has contracts:

Insurances Accepted:

• Accountable
• Aetna
• Blue Cross Blue Shield PPO
• Choice Care/Humana
• Cigna
• Greatwest
• Healthsmart
• Medicare Part B
• Medicare Supplements
• Multiplan
• PHCS2
• Savility
• Texas True Choice (TTC)
• Tricare For Life, only if secondary to Medicare
• United Health Care